Today, I had the opportunity to make biscuits at work. Well, biscuits did I make! Over 750. That’s more than I imagined I could ever make in one day. After breakfast, I cleaned the grill. It became a very pretty silver. Yesterday, I was supposed to make biscuits, but ended up working in the kitchen instead. I’m feeling much more at home this week, and next week will be even better.
The things I thought I would have a difficult time changing have turned out to be quite easy. It’s the things I didn’t even think about, the things that were 2nd nature, that give me the hardest time. Such as the placement of the screens in the kitchen. You wouldn’t think that a screen right in front of your face would be difficult to look at. And it’s not, really. Not when things are slow. Get a rush and it’s a whole different ballgame. My head just naturally turns to the transfer cabinet (formerly known as the heatchute) searching for a screen that is not there. Then I snap back to look straight ahead and there it is. This of course takes precious seconds that can not be regained. BK got a new register system a few weeks before I left. So, in my mind are 3 different systems. BK’s old, BK’s new, and Hardee’s. I search and search, then finally find the item I need to ring up, only to look up at the Guest to see them starring at me blankly. The thing I’m having the hardest time with is suggestive selling. BK ingrains in you to say as little as possible as to get the Guest in and out as fast as possible. “Can I take your order? Coke for your drink? Is your screen correct?” That is a typical BK Drive-Thru experience. Hardee’s is much more involved. Twelve words minimum in the initial greeting alone (Hi welcome to Hardee’s, would you like to try our <special item> today?). When a sandwich is ordered, you suggest a combo, then ask what kind of fries, then an upsizing, then a pie, then ask if the screen is correct. All of this is as much a given as “breathe in, breathe out”. And it’s what makes Hardee’s great.